Responsible Gaming

Introduction

Responsible gaming means approaching casino entertainment in a conscious, informed, and controlled way. Gambling should remain a form of leisure, not a way to solve financial problems or cope with emotional difficulties. On rubyslots-ca.com, operated under the Ruby Slots project, we encourage every player to set clear limits, understand the risks, and monitor their own behaviour.

Ruby Slots is committed to supporting safer play by providing practical tools, guidance, and access to independent professional help. Our support team can assist you in using these tools and can direct you to specialized services if you are worried about your own gambling or that of someone close to you.

Risk Awareness

Gambling involves financial and psychological risks. It is important to recognize early signs that your play may be becoming problematic. The following behaviours may indicate increased gambling risk or the onset of gambling-related harm:

• Betting more frequently, for longer sessions, or with higher stakes than you originally planned.
• Thinking about the casino, bets, or losses when you are at work, studying, with family, or engaged in other activities.
• Chasing losses by increasing bet size or depositing again to try to win back money.
• Spending money on gambling that was intended for essential expenses (rent, food, bills, debts).
• Borrowing money, selling possessions, taking cash advances, or using credit to continue gambling.
• Hiding or lying about your gambling activities, amounts lost, or time spent playing.
• Feeling guilt, anxiety, irritability, or depression linked to gambling outcomes.
• Neglecting relationships, work, studies, or personal health to keep gambling.

If you recognize several of these signs in your own behaviour, we strongly recommend using our safer-play tools and contacting a professional support service.

Self-Assessment: Check Your Gambling Behaviour

The following statements are designed solely for self-reflection. Answer honestly with "Yes" or "No":

• I often spend more time or money gambling than I planned.
• I have tried to stop or cut down on gambling but found it difficult.
• I gamble to escape worries, stress, loneliness, or negative emotions.
• I feel restless, irritable, or upset when I cannot gamble.
• I have lied to family or friends about how much I gamble or lose.
• My gambling has caused financial problems or has increased my debts.
• People close to me have expressed concern about my gambling.

If you answer "Yes" to two or more of these statements, you may be at risk of gambling-related harm. Consider taking a formal screening test (for example, the Problem Gambling Severity Index) and contact a professional help service listed on this page.

Important: This self-assessment is not a medical diagnosis. Only a qualified health professional can diagnose a gambling disorder.

Limits & Tools

Ruby Slots provides a set of voluntary control tools on rubyslots-ca.com to help you manage your play in line with Canadian safer-gambling best practices. These tools are designed to support you but cannot replace your own responsibility for decisions about gambling.

Deposit Limits (Daily, Weekly, Monthly)

You can set monetary limits on how much you are allowed to deposit over specific periods. Once set, these limits restrict deposits to the chosen amount and period. To set or adjust deposit limits:

1. Log in to your player account on https://rubyslots-ca.com.
2. Navigate to "My Account" or "Cashier" in the main menu.
3. Select the "Responsible Gaming" or "Limits" section.
4. Choose the type of limit:
   • Daily deposit limit - maximum you can deposit in a 24-hour period.
   • Weekly deposit limit - maximum you can deposit from Monday to Sunday (or rolling 7-day period, as displayed).
   • Monthly deposit limit - maximum you can deposit in a calendar month.
5. Enter numeric amounts that reflect what you can comfortably afford to lose (for example, CAD 50 per day, CAD 150 per week, CAD 400 per month).
6. Confirm your changes and read any on-screen information about when the new limits will take effect.

Protective rules:

• In most cases, decreases to limits take effect immediately.
• Increases or removals of limits may be subject to a cooling-off period (for example, 24 hours) before they apply, to encourage reflective decision-making.
• If you have difficulty setting limits through your account, you may request assistance by contacting [email protected].

Time-Based Tools and Session Controls

Time management is essential to responsible play. Ruby Slots may offer session control tools to remind you how long you have been playing and to enable breaks.

• Session timers / reality checks:
  • Within your account's "Responsible Gaming" settings, you may activate periodic on-screen messages showing how long you have been logged in, your net result, and giving you the option to log out.
  • Typical intervals may include every 15, 30, or 60 minutes, depending on configuration.
• Daily or session time limits:
  • You may be able to set a maximum duration for each continuous session or per day (for example, 60 or 120 minutes).
  • Once the limit is reached, you will be logged out or prevented from starting a new session until the following period.

Short-Term Breaks ("Time-Out")

If you feel you need a brief pause from gambling but are not ready for long-term self-exclusion, you can apply a temporary "Time-Out" on rubyslots-ca.com.

1. Log in and go to "My Account" -> "Responsible Gaming" -> "Time-Out" (wording may vary).
2. Select the desired duration, for example:
   • 24 hours (1 day)
   • 48 hours (2 days)
   • 72 hours (3 days)
   • Up to a longer short-term period if available (for example, 7 or 30 days).
3. Read the description of what will happen during the Time-Out (no access to real-money play, no deposits, no bonuses).
4. Confirm your choice. You may be asked to re-enter your password for security.

Effects of Time-Out: You will not be able to place real-money wagers or claim bonuses until the Time-Out period ends. In most cases you will still be able to log in to review account information and, where permitted by policy, request withdrawals. Time-Out cannot be cancelled or shortened once applied; you must wait until it expires.

Regional compliance note (Canada): These tools are provided on a voluntary basis by an offshore operator targeting Canada and are not equivalent to the mandatory consumer protection tools available on provincially regulated platforms (e.g., iGaming Ontario). You remain solely responsible for monitoring gambling activity on any other sites you use.

Self-Exclusion

Self-exclusion is a stricter, longer-term measure intended for players who feel they are losing control of their gambling. By self-excluding, you request that Ruby Slots block your access to real-money services on rubyslots-ca.com for a defined or permanent period.

How to Request Self-Exclusion

1. Access the Self-Exclusion Area:
   • Log in to your account on https://rubyslots-ca.com.
   • Open "My Account" -> "Responsible Gaming" -> "Self-Exclusion", or a similarly named section.
   • If you cannot locate this section, contact [email protected] and request self-exclusion.
2. Choose the Self-Exclusion Period:
   • Minimum period typically starts from 6 months.
   • Other options may include 1 year, 2 years, 5 years, or lifetime (permanent) self-exclusion.
   • We strongly recommend choosing a longer period if you have experienced significant harm or loss.
3. Confirm Your Decision:
   • Carefully read the explanation of consequences before confirming.
   • You may be required to confirm via a check box and to re-enter your password or reply to an email from support.
   • Once confirmed, self-exclusion will be activated and cannot be reversed early.

Consequences of Self-Exclusion

• Account access: You will not be able to access your account for gambling purposes during the self-exclusion period. Login may be blocked entirely or restricted to withdrawal-only access, depending on operational policy.
• Deposits and play: You will not be able to make deposits, place bets, or participate in any real-money games or promotions on rubyslots-ca.com.
• Marketing communications: We will make reasonable efforts to stop sending you promotional emails or SMS related to gaming activity. Some transactional or legally required communications may still be sent.
• Existing balance:
  • If you have a withdrawable cash balance at the time of self-exclusion, you should request a withdrawal before confirming self-exclusion.
  • Where permitted by policy and applicable law, Ruby Slots will process valid withdrawal requests in line with its Terms & Conditions.
  • Self-exclusion does not create an automatic right to refunds of losses or non-withdrawable bonus balances.
• Re-opening accounts:
  • For fixed-term self-exclusions (for example, 6 or 12 months), your account will not automatically re-open for play when the period ends. In many cases, you must contact support and pass a formal reactivation process including a cooling-off period and risk assessment.
  • For lifetime self-exclusions, re-opening the account is generally not permitted.

Contact for Self-Exclusion Requests

If you experience any difficulty with the online process, you may request self-exclusion directly by emailing our support team from your registered email address:

• Email: [email protected]

In your message, state that you wish to self-exclude from rubyslots-ca.com, specify your desired exclusion period (minimum 6 months up to lifetime), and confirm that you understand the consequences described above.

Canadian context: Self-exclusion on rubyslots-ca.com applies only to this offshore website and does not cover land-based casinos or provincially regulated online platforms in Canada. For broader self-exclusion options, please refer to the regional programs listed under Support Resources.

Support Resources

Ruby Slots strongly recommends that any player experiencing difficulties with gambling, or concerned about someone else's gambling, seek independent, professional assistance. The organizations listed below operate separately from rubyslots-ca.com. We are not responsible for their services, but we support their work and encourage you to use them where appropriate.

Local Support in Canada

In Canada, problem gambling support services are generally coordinated at the provincial or territorial level. Many services are available 24/7, free of charge, and offer confidential help in multiple languages, including English and French.

• Canada National Problem Gambling Helpline (via ConnexOntario / provincial partners)
  • Phone: 1-833-456-4566 (available 24/7 across Canada; some services may be routed to local providers).
  • Text: 45645 (evenings 4 p.m. to midnight ET; hours may vary).
  • Languages: English, French; interpreters for other languages may be available on request.
  • Services: Crisis support, information, and referral to local problem-gambling counsellors and treatment programs.
• Ontario - ConnexOntario
  • Phone: 1-866-531-2600 (24/7, confidential).
  • Website: https://www.connexontario.ca
  • Languages: English; interpreter services available.
• Québec - Gambling: Help and Referral (Jeu : aide et référence)
  • Phone: 1-800-461-0140 (24/7).
  • Languages: French and English.
• British Columbia - BC Gambling Support Line
  • Phone: 1-888-795-6111 (24/7, toll-free).
  • Website: https://www.bcresponsiblegambling.ca
  • Languages: English; other languages via interpreter.
• Alberta - AHS Addiction Helpline
  • Phone: 1-866-332-2322 (24/7).
  • Languages: English; interpreter services may be arranged.

For other provinces and territories, comparable helplines are typically available. If in doubt, call 1-833-456-4566 or consult your provincial health website for gambling support resources.

International Support Organizations

Although some of these services are based outside Canada, many provide online resources, self-help tools, and forums that are accessible to Canadian residents.

Self-Exclusion Schemes by Country

Ruby Slots operates from offshore jurisdictions and is not part of any Canadian government self-exclusion program. However, you may find the following schemes relevant if you also use locally regulated sites in those countries:

• United Kingdom - GAMSTOP
  • Website: https://www.gamstop.co.uk
  • Free service allowing players to self-exclude from all online gambling companies licensed in Great Britain for 6 months, 1 year, or 5 years.
• Spain - RGIAJ (Registro General de Interdicciones de Acceso al Juego)
  • National register enabling individuals to prohibit their own access to licensed gambling operators in Spain.
  • Information (in Spanish) via the Dirección General de Ordenación del Juego website.
• Other national schemes: Some European countries (such as Sweden, Denmark, and the Netherlands) operate nationwide self-exclusion registers for licensed operators. Please consult the relevant regulator's website for details.

Important: These schemes do not automatically apply to rubyslots-ca.com. You must use our internal self-exclusion tools separately if you wish to be blocked from Ruby Slots.

Blocking Software and Apps

To limit access to gambling websites and apps across your devices, you may consider installing independent blocking software. Ruby Slots is not associated with these providers and does not guarantee their effectiveness, but they can support your self-control efforts:

• Gamban - Paid software that blocks access to a wide range of gambling sites and apps.
  • Website: https://www.gamban.com
  • Available for desktop and mobile devices.
• BetBlocker - Free blocking software offered by a registered charity.
  • Website: https://www.betblocker.org
  • Allows you to set access restrictions for chosen periods.
• Device-level and router filters - Many operating systems, security suites, and internet routers allow you to block gambling content categories or specific domains.

Family and Friends Support Resources

Family members and close friends affected by someone else's gambling can access dedicated support, including counselling and peer groups. Useful resources include:

• Gam-Anon (Gamblers Anonymous Family Groups)
  • Website: https://www.gam-anon.org
  • Provides meetings and materials for relatives and friends of problem gamblers.
• Gambling Therapy - Family & Friends
  • Website: https://www.gamblingtherapy.org
  • Offers forums and online support specifically for affected others.
• Canadian provincial health services - Many provincial helplines listed above can also refer family members to counselling and support programs.

Confidentiality: All reputable support services operate under strict confidentiality rules and will not share your details with Ruby Slots or other gambling operators. Seeking help will not affect your legal rights or your relationship with rubyslots-ca.com.

Help for Family

Problem gambling affects not only the person who gambles but also their family, partners, and friends. If you are worried about someone's gambling on rubyslots-ca.com or elsewhere, you deserve support and clear guidance.

How to Talk to Someone About Their Gambling

• Prepare yourself: Learn basic facts about gambling addiction and its signs so you can speak calmly and accurately. Use non-judgmental language and focus on specific behaviours and consequences, not on the person's character.
• Choose the right moment: Pick a quiet, private time when neither of you is rushed, intoxicated, or in the middle of a crisis about money or gambling.
• Express concern, not blame: Use "I" statements ("I'm worried about how much you are gambling") instead of accusations ("You're wasting all your money"). Emphasize that your goal is to support, not to control or punish.
• Listen actively: Allow the person to speak about their feelings and difficulties without interruption. Acknowledge their stress and ambivalence about change.
• Encourage professional help: Gently suggest contacting a gambling helpline, counsellor, or support group and offer to help them find contact information or accompany them.

Engaging the Person in Support

• Provide options: Share information about confidential helplines and online chats (for example, provincial Canadian services, Gambling Therapy) so the person can choose what feels safest.
• Suggest practical steps: Encourage them to:
  • Set deposit and time limits on all gambling accounts.
  • Use self-exclusion on rubyslots-ca.com and, where available, on any provincially regulated platforms.
  • Install blocking software on their devices.
• Respect their autonomy but protect yourself: You cannot force someone to change, but you can set boundaries about how their gambling affects you and shared finances.

Support Groups and Resources for Families

• Gam-Anon - Family support groups for relatives of problem gamblers:
  • Website: https://www.gam-anon.org
  • Offers meetings, literature, and online contact forms.
• Gambling Therapy - Friends & Family Forums
  • Website: https://www.gamblingtherapy.org
  • Online forums and moderated chats where you can share experiences anonymously.
• Canadian provincial services: Many of the Canadian helplines listed under Support Resources have programs specifically for affected family members and can refer you to individual or group counselling.

Recommended Next Steps

• Consult a mental-health professional: A licensed psychotherapist, psychologist, or psychiatrist experienced in addiction can provide structured support for both the gambler and family members.
• Use crisis hotlines when needed: If anyone is in immediate emotional crisis or at risk of self-harm, contact 911 (or your local emergency number) or the Canada Suicide Prevention Service at 1-833-456-4566.
• Seek financial advice: If gambling has caused debt or financial instability, consider speaking with a non-profit credit counselling agency or financial advisor about budgeting and debt management.

Remember that you are not responsible for another person's gambling behaviour, but you can take steps to protect your well-being and to access support for yourself.

Operator's Commitment

Ruby Slots, operating through rubyslots-ca.com in the Canadian market as an offshore provider, acknowledges the importance of responsible gambling measures even though it is not provincially licensed in Canada. We aim to align our practices with recognized international safer-gambling standards.

Internal Risk-Check and Monitoring Procedures

Subject to applicable data-protection laws and our Privacy Policy, Ruby Slots may monitor and analyze player activity on rubyslots-ca.com to identify patterns indicative of elevated gambling risk. This may include:

• Reviewing deposit frequency, amounts, and rapid increases in spending.
• Monitoring long or repeated sessions without breaks, especially at high stakes.
• Identifying repeated attempts to deposit after declined payments.
• Observing frequent use of bonuses in combination with intensive play.
• Checking for multiple account creation attempts or contradictory personal information.

These processes are designed to help us detect potential harm and to support early intervention, but they are not guaranteed to identify every case of problematic gambling.

Proactive Communications and Interventions

Where our internal systems or staff identify behaviour suggesting that your gambling might be harmful or inconsistent with responsible-play principles, Ruby Slots may take one or more of the following steps:

• Informational messages: Sending on-site notifications or emails reminding you of available responsible-gaming tools (limits, Time-Out, self-exclusion) and suggesting that you review your play.
• Direct contact by support: Our support team may contact you via your registered email address to:
  • Share concerns about observed behaviour patterns;
  • Encourage you to set stricter limits or consider a temporary Time-Out or self-exclusion;
  • Provide details of professional help services in Canada.
• Account restrictions: In serious or repeated cases, we may, at our sole discretion:
  • Apply stricter deposit or play limits;
  • Temporarily suspend your account;
  • Initiate or strongly recommend self-exclusion.

Our interventions are intended to support your safety and are not an admission of any duty to monitor your gambling continuously. You remain primarily responsible for your own conduct and financial decisions.

Underage and Vulnerable Persons

• Ruby Slots does not knowingly permit individuals under 18 years of age (or higher age limits where required by local law) to open accounts or gamble on rubyslots-ca.com.
• We may request age-verification documents and suspend accounts if we have reason to believe that the information provided is inaccurate or incomplete.
• We encourage parents and guardians to use parental-control tools to prevent minors from accessing gambling content.

Regulatory note (Canada): Ruby Slots is not licensed by any Canadian provincial gaming authority (including but not limited to iGaming Ontario, BCLC, and Loto-Québec). Our responsible-gaming commitments described on this page are voluntary measures that supplement, but do not replace, protections offered by provincially regulated operators.

Updates

Ruby Slots may update this Responsible Gaming page from time to time in order to reflect changes in our internal policies, available tools, technical capabilities, or applicable laws and industry standards. We encourage you to review this page regularly.

How We Notify You of Changes

• Website notifications: Material changes to responsible-gaming tools or policies may be highlighted via banners, pop-up notices, or updated links on rubyslots-ca.com.
• Email communications: Where appropriate and where we hold a valid email address for you, we may send notifications of significant updates related to responsible-gaming measures, particularly if they affect how you can manage your account or limits.
• Terms and policies: Any changes to our general Terms & Conditions or Privacy Policy will be reflected on the relevant pages of our site. In case of conflict between this page and the Terms & Conditions, the Terms & Conditions prevail to the extent permitted by law.

Your continued use of rubyslots-ca.com after such updates are posted will constitute your acknowledgment and acceptance of the revised information, to the extent permitted by applicable law.

Last updated: 06 November 2026

Contact & Feedback

If you have questions about responsible gaming on rubyslots-ca.com, need help using our safer-play tools, or wish to provide feedback on our policies, please contact us using the details below.

Responsible Gaming Contact Details

• Email - Support (Primary): [email protected]
• Email - General Information: [email protected]
• Website: https://rubyslots-ca.com

While no dedicated telephone number for responsible gaming is currently specified, our email support team can coordinate further contact methods where appropriate.

Feedback and Self-Control Request Form

For your convenience, rubyslots-ca.com may provide an online feedback and support form accessible via the "Contact Us" or "Responsible Gaming" section of the website. You can use this form to:

• Request assistance with setting or adjusting deposit and time limits.
• Initiate a Time-Out or self-exclusion request, specifying your desired duration.
• Report concerns about your own gambling behaviour and ask for guidance or references to professional services.
• Inform us of potential misuse of an account by a minor or another person.
• Provide suggestions on how Ruby Slots can improve its responsible-gaming tools and information.

When submitting a request, please include as much relevant information as possible (such as your username, registered email address, and the specific support you are requesting). Our team will endeavour to respond within a reasonable timeframe, generally within 24 - 72 hours, subject to volume and technical conditions.

Confidentiality: All responsible-gaming queries are handled with discretion. Information you provide may be used internally to manage your account and to improve our responsible-gaming framework, in accordance with our Privacy Policy and applicable data-protection laws.

If you feel you are in immediate danger or experiencing a mental-health crisis, please contact emergency services or a crisis hotline in your area before contacting Ruby Slots.